PRIVACY POLICY

Elysian Primary Care
Effective Date: March 1st, 2026
Last Updated: March 11th, 2026

INTRODUCTION
Elysian Primary Care (“Elysian Primary Care,” “we,” “our,” or “us”) is committed to protecting the privacy and security of patients, customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with our website, services, and communications.

This policy applies to information collected through:

• Our website located at elysianprimarycare.com
• Online forms or appointment requests
• Phone calls and text messages
• Email communications
• Patient intake forms
• In-person visits
• Third-party services used to support our healthcare operations

By using our website or services, you acknowledge that you have read and understand this Privacy Policy.

COMPLIANCE WITH HEALTHCARE PRIVACY LAWS
Elysian Primary Care complies with applicable privacy and security laws governing healthcare information, including the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act.

As a healthcare provider, we protect Protected Health Information (PHI) according to federal and applicable state regulations. Patients also receive a separate Notice of Privacy Practices explaining how medical information may be used and disclosed.

INFORMATION WE COLLECT
We may collect several categories of personal information depending on how you interact with our services.

Personal Identification Information
This may include:

• Full name
• Date of birth
• Phone number
• Email address
• Mailing address
• Emergency contact information

Health Information
If you become a patient or request medical services, we may collect Protected Health Information including:

• Medical history
• Diagnoses and treatment details
• Prescription information
• Lab results
• Appointment history
• Clinical notes
• Health assessments

Insurance and Billing Information
To process payments and insurance claims we may collect:

• Insurance provider name
• Member identification numbers
• Policy numbers
• Subscriber information
• Billing address
• Payment information when applicable

Website Usage Information
When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of visits
• Referring websites
• Cookies and analytics data

Communications Information
We may retain records of communications including:

• Emails
• Phone calls
• Website contact forms
• Appointment requests
• Text messages
• Patient portal messages

HOW WE USE INFORMATION
We use collected information for the following purposes:

Healthcare Services
• Providing medical care and treatment
• Managing patient records
• Coordinating care with other healthcare providers
• Scheduling appointments
• Managing prescriptions and follow-up care

Billing and Insurance
• Verifying insurance coverage
• Submitting insurance claims
• Processing payments
• Managing billing inquiries

Communication
• Responding to questions and requests
• Sending appointment reminders
• Providing administrative updates
• Communicating regarding healthcare services

Website Operations
• Improving website functionality
• Monitoring website performance
• Preventing fraud and unauthorized access

Legal and Regulatory Compliance
• Complying with healthcare regulations
• Responding to lawful requests
• Meeting recordkeeping requirements

TEXT MESSAGING AND COMMUNICATION CONSENT
Elysian Primary Care may communicate with patients and website users via phone calls, email, and SMS text messages.

Elysian Primary Care sends text message updates and responses to healthcare customers about pricing and products offered at elysianprimarycare.com.

Mobile phone information is stored securely and will not be shared with third parties or affiliates for marketing or promotional purposes.

Elysian Primary Care sends text message updates and responses to healthcare customers about pricing and products offered at elysianprimarycare.com.

Mobile phone, email and other contact information is used only for the purposes customers consent to when sharing it with Elysian Primary Care.

By providing your phone number or contact information to Elysian Primary Care, you consent to receive communications related to services, scheduling, and healthcare inquiries. Message and data rates may apply depending on your mobile carrier.

Patients may opt out of text message communications at any time by replying STOP or by contacting our office.

COOKIES AND WEBSITE TRACKING
Our website may use cookies or similar technologies to improve functionality and analyze website usage. Cookies help us understand how visitors use our website so we can improve services and performance.

Users may adjust their browser settings to refuse cookies, although some features of the website may not function properly if cookies are disabled.

THIRD-PARTY SERVICES
Elysian Primary Care may use third-party vendors to support operations including:

• Electronic health record systems
• Payment processors
• Appointment scheduling systems
• Website hosting providers
• Analytics services
• Secure messaging platforms
• Insurance clearinghouses

These service providers are required to protect confidential information and may only use the information necessary to perform services on our behalf.

Where required by law, Business Associate Agreements (BAAs) are executed with vendors that handle Protected Health Information.

INFORMATION SHARING AND DISCLOSURE
Elysian Primary Care does not sell personal information or patient data.

Information may be disclosed in the following situations:

Healthcare Providers
Information may be shared with laboratories, pharmacies, specialists, hospitals, or other providers involved in your treatment.

Insurance Companies
Information may be shared with insurance providers for coverage verification and claims processing.

Legal Requirements
Information may be disclosed when required by law, subpoena, court order, or government request.

Public Health and Safety
Information may be disclosed when necessary to prevent serious harm, report public health concerns, or comply with regulatory obligations.

Business Transfers
If Elysian Primary Care undergoes a merger, acquisition, or transfer of assets, information may be transferred as part of the transaction.

DATA SECURITY
We implement administrative, technical, and physical safeguards designed to protect personal and medical information. These safeguards may include:

• Secure electronic health record systems
• Restricted access to sensitive information
• Staff privacy training
• Data encryption where appropriate
• Secure data storage systems

Although we take reasonable steps to protect information, no system can guarantee absolute security.

DATA RETENTION
Elysian Primary Care retains personal and medical information for as long as necessary to:

• Provide healthcare services
• Comply with legal and regulatory requirements
• Meet insurance and billing obligations
• Maintain accurate medical records

Retention periods may vary based on federal and state healthcare record laws.

YOUR PRIVACY RIGHTS
Patients and users may have certain rights regarding their personal information, including:

• Requesting access to medical records
• Requesting corrections to inaccurate information
• Requesting restrictions on certain uses or disclosures
• Requesting confidential communications
• Requesting an accounting of disclosures

Requests may be submitted by contacting our office using the information provided below.

CHILDREN'S PRIVACY
Healthcare services may involve the treatment of minors. Personal information about minors is collected only with consent from a parent or legal guardian and handled in accordance with applicable laws.

THIRD-PARTY LINKS
Our website may contain links to third-party websites. Elysian Primary Care is not responsible for the privacy practices, policies, or content of external websites.

POLICY UPDATES
Elysian Primary Care may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised “Last Updated” date.

CONTACT INFORMATION
If you have questions regarding this Privacy Policy or your privacy rights, please contact:

Elysian Primary Care
[Insert Practice Address]
[City, State ZIP]
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Website: elysianprimarycare.com

PRIVACY COMPLAINTS
If you believe your privacy rights have been violated, you may file a complaint with Elysian Primary Care using the contact information above or with the appropriate regulatory authority. Elysian Primary Care will not retaliate against individuals who submit privacy complaints.